At Best one Network Technology Co., Limited, we are dedicated to providing you with a reliable and efficient shipping experience. This Shipping Policy explains our order processing, delivery timelines, costs, and other important details related to shipping.

1. Order Processing

  • All orders are processed within 1–3 business days after payment is confirmed.
  • Orders placed on weekends or public holidays will be processed the following business day.
  • In rare cases (such as high-demand periods or stock delays), processing may take longer. We will notify you via email if additional time is required.

2. Shipping Methods & Estimated Delivery Times

We partner with trusted logistics providers to ensure safe delivery. Estimated delivery times are as follows:

  • Hong Kong & Mainland China: 3–7 business days
  • Asia-Pacific Region: 7–14 business days
  • Europe & North America: 10–20 business days
  • Other International Locations: 15–25 business days

⚠️ Delivery times are estimates only. External factors (such as customs clearance, weather, or courier delays) may affect actual delivery times.

3. Shipping Costs

  • Standard Shipping: Calculated at checkout based on destination and order weight.
  • Express Shipping: Available for an additional fee, with faster delivery times.
  • Free Shipping: We may offer free shipping promotions on orders over a certain value. Such offers will be clearly displayed on our website.

4. Order Tracking

  • Once your order is shipped, you will receive an email with a tracking number and courier link.
  • Tracking information may take up to 48 hours to update in the system.
  • If you experience issues with tracking, please contact us for assistance.

5. Customs, Duties & Taxes

  • For international orders, customs duties, import taxes, and fees may apply depending on your country’s regulations.
  • These charges are the customer’s responsibility and are not included in the purchase price or shipping fee.
  • We recommend checking with your local customs office before placing an international order.

6. Delivery Issues

  • If your package is lost, delayed, or arrives damaged, please contact us within 7 days of the expected delivery date.
  • We will work with the courier service to resolve the issue as quickly as possible.
  • If an incorrect shipping address was provided by the customer, we are not responsible for failed delivery or additional costs incurred.

7. Split Shipments

If your order contains multiple items, we may ship them separately depending on stock availability and warehouse location. You will receive tracking details for each shipment.

8. Pre-Orders & Backorders

  • If your order includes a pre-order or backordered item, it will be shipped once the product is back in stock.
  • We will notify you of expected shipping dates for such items.

9. Refused or Undeliverable Packages

  • If a package is refused or undeliverable due to an incorrect address, the customer may be responsible for return shipping fees and re-delivery costs.
  • Refunds for refused shipments (if applicable) will exclude original shipping costs.

10. Contact Us

For questions about shipping, please contact us:

Best one Network Technology Co., Limited
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok, Kowloon, Hong Kong
📞 +852 91767040
📧 runrunhuang96@gmail.com