At Best one Network Technology Co., Limited, we value our customers and want you to have a pleasant shopping experience. If you are not satisfied with your purchase, we offer a clear and fair return and refund policy to ensure peace of mind when shopping with us.

1. General Return Conditions

To be eligible for a return, the following conditions must be met:

  1. Return Window: You must request a return within 14 days of receiving your order.
  2. Product Condition: Items must be unused, unworn, unwashed, and returned in their original packaging with tags and labels attached.
  3. Proof of Purchase: A valid order number, invoice, or proof of purchase must be provided.
  4. Return Authorization: All returns must be approved by our Customer Service Team before being shipped back. Unauthorized returns may not be accepted.

⚠️ Non-Returnable Items:

  • Earrings and intimate apparel (due to hygiene reasons).
  • Clearance, final-sale, or promotional items.
  • Customized, engraved, or personalized products.
  • Gift cards and e-gift vouchers.

2. Return Process

  1. Submit a Request: Contact us at runrunhuang96@gmail.com with your order number, product details, and reason for return.
  2. Approval & Instructions: If approved, you will receive the return shipping address and instructions within 2–3 business days.
  3. Shipping the Return:
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.
    • We strongly recommend using a trackable shipping method.
    • We are not liable for lost or damaged return shipments.

3. Refund Policy

  • Inspection: Once we receive the returned product, our team will inspect it within 5–7 business days.
  • Approval: If the item meets our return conditions, the refund will be processed.
  • Refund Method: Refunds will be issued back to the original payment method only.
  • Processing Time: Please allow 7–10 business days for the refund to appear in your account.
  • Deductions:
    • Original shipping fees are non-refundable (unless the return is due to our error).
    • If an item was returned in used or damaged condition, a restocking fee (up to 20%) may apply.

4. Exchange Policy

  • Exchanges are available for different sizes, colors, or styles of the same product, subject to stock availability.
  • If the replacement item is out of stock, you may choose a refund or store credit.
  • Customers are responsible for exchange shipping costs unless the exchange is due to a product defect or fulfillment error.

5. Damaged, Defective, or Incorrect Items

If you receive a defective, damaged, or wrong item:

  1. Notify us within 7 days of delivery.
  2. Provide photos or videos showing the issue.
  3. We will cover return shipping costs and send a replacement or issue a full refund.

6. Late or Missing Refunds

If you have not received your refund after the stated time:

  1. Recheck your bank or credit card statement.
  2. Contact your payment provider, as processing may take additional time.
  3. If the issue persists, contact us directly at runrunhuang96@gmail.com.

7. International Returns

For international customers:

  • Customs duties, taxes, and shipping charges paid at checkout are non-refundable.
  • You are responsible for customs clearance and any additional return shipping costs.

8. Store Credit Option

  • If preferred, you may opt to receive store credit instead of a monetary refund.
  • Store credit never expires and can be used toward any future purchase.

9. Our Commitment to Customers

We are committed to:

  • Providing clear and transparent return policies.
  • Handling return and refund requests fairly and promptly.
  • Protecting customers from defective, incorrect, or misleading products.

10. Legal Rights

This Return & Refund Policy does not affect your statutory rights under applicable consumer protection laws.

  • Customers in the European Union and certain jurisdictions may have extended rights under consumer law.
  • Our company complies with Hong Kong consumer protection regulations as well as international e-commerce standards.

11. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Best one Network Technology Co., Limited
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok, Kowloon, Hong Kong
📞 +852 91767040
📧 runrunhuang96@gmail.com