🛍 Orders & Products
Q1: How do I place an order?
A: Simply browse our catalog, add items to your cart, and proceed to checkout. You can pay securely using our supported payment methods.
Q2: Do I need an account to shop?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your preferences for faster checkout.
Q3: Are your products authentic and high quality?
A: Yes, we carefully source and inspect every item to ensure quality, durability, and style before making it available for purchase.
🚚 Shipping & Delivery
Q4: How long does shipping take?
A: Delivery times vary by region:
- Hong Kong & Mainland China: 3–7 business days
- Asia-Pacific: 7–14 business days
- Europe & North America: 10–20 business days
- Other regions: 15–25 business days
Q5: Do you ship internationally?
A: Yes, we ship worldwide. Customs duties and import taxes may apply depending on your country’s regulations.
Q6: How can I track my order?
A: Once shipped, you will receive an email with a tracking number and link. Tracking updates may take up to 48 hours to appear.
💳 Payment & Security
Q7: What payment methods do you accept?
A: We accept major credit cards, debit cards, PayPal, and other secure online payment options displayed at checkout.
Q8: Is my payment information secure?
A: Yes. Our website uses SSL encryption and secure payment gateways to protect your personal and financial information.
🔄 Returns & Refunds
Q9: What is your return policy?
A: You may request a return within 14 days of receiving your order, provided items are unused, unworn, and in their original condition with tags and packaging. Some items (e.g., earrings, final-sale products) are non-returnable.
Q10: How do I request a return or exchange?
A: Contact us at runrunhuang96@gmail.com with your order number and details. Once approved, you will receive return instructions.
Q11: When will I receive my refund?
A: Refunds are processed within 7–10 business days after we receive and inspect your returned item. Refunds are issued back to the original payment method.
📦 Other Questions
Q12: Can I change or cancel my order after placing it?
A: Please contact us as soon as possible. If your order has not yet been shipped, we will do our best to accommodate changes or cancellations.
Q13: What if my order arrives damaged or incorrect?
A: Contact us within 7 days of delivery with photos of the issue. We will arrange a replacement or issue a full refund.
Q14: Do you offer gift wrapping or personalized packaging?
A: Yes, we offer gift-ready packaging for selected products. Please check product options or contact us for details.
📞 Contact Us
If your question is not listed here, feel free to reach out:
Best one Network Technology Co., Limited
📍 RM03, 24/F, Ho King Comm CTR, 2-16 Fayuen ST, Mongkok, Kowloon, Hong Kong
📞 +852 91767040
📧 runrunhuang96@gmail.com